How does the helpline work?
Both children and adults (parents, relatives, specialists, neighbours, friends, acquaintances and other attentive people) are welcome to call this number. First, the consultants identify the reason for the call and give advice and instructions on how to proceed. If necessary, the information is passed on to other specialists, such as a child protection official or even the police, to help the child in need of assistance or in danger as quickly as possible and in the best and most protective way for the child.
The person calling the Child Helpline may remain anonymous if it doesn't endanger the child’s life or health. Counselling is provided in Estonian, Russian and English.
Calling the Child Helpline 116111 is free of charge and a call can be made on a mobile phone even if you have run out of credit.
Some topics that you can ask advice on
- Conflicts between children and youngsters, problems at school or home or in extracurricular classes;
- Bullying at home or school or in extracurricular classes/sports practice or on the Internet;
- Conflicts between children and their parents;
- Child’s self-destructive behaviour, such as hurting or planning to hurt himself or herself;
- Questions about children using the Internet;
- Questions about raising a child;
- Questions about the right of custody of a child;
- Neglected child;
- Child in need of assistance or in danger;
- Physically, emotionally or sexually abused child;
- Various other topics related to children that may require consultation.
Kadi Saar 51929841, [email protected]
Last updated: 27.03.2023