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Child Helpline 116111

Child Helpline 116111 offers round-the-clock, all-Estonian free counseling by phone and internet to help and support children and families. This number is intended for all matters concerning children and for reporting a child in need of assistance. During non-working hours, the role of a child protection worker is fulfilled

How does the helpline work?

Both children and adults (parents, relatives, specialists, neighbours, friends, acquaintances and other attentive people) are welcome to call this number. First, the consultants identify the reason for the call and give advice and instructions on how to proceed. If necessary, the information is passed on to other specialists, such as a child protection official or even the police, to help the child in need of assistance or in danger as quickly as possible and in the best and most protective way for the child.

The person calling the Child Helpline may remain anonymous if it doesn't endanger the child’s life or health. Counselling is provided in Estonian, Russian and English.

Calling the Child Helpline 116111 is free of charge and a call can be made on a mobile phone even if you have run out of credit. 

Contact info

The Child Helpline 116111 works across Estonia round the clock and calling 116111 is free of charge.

Phone 116 111

When calling from abroad: +372 600 4434

e-mail: [email protected]

online chat on the homepage

Some topics that you can ask advice on

  • Conflicts between children and youngsters, problems at school or home or in extracurricular classes;
  • Bullying at home or school or in extracurricular classes/sports practice or on the Internet;
  • Conflicts between children and their parents;
  • Child’s self-destructive behaviour, such as hurting or planning to hurt himself or herself;
  • Questions about children using the Internet;
  • Questions about raising a child;
  • Questions about the right of custody of a child;
  • Neglected child;
  • Child in need of assistance or in danger;
  • Physically, emotionally or sexually abused child;
  • Various other topics related to children that may require consultation.

Kadi Saar 51929841, [email protected]

Our paramount priority is to extend immediate assistance to those in critical state or whose life is threatened. Should repetitive inquiries follow once the threat to life and health has been considered eliminated, it is the Department's discretion to warn and then to discontinue for following 24 hours of acceptance of calls emanating from such phone numbers.

Last updated: 29.04.2024

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