The Child Helpline 116111 is a 24/7 toll-free service for reporting a child in need of assistance or asking for advice in child-related matters.
Child Helpline contacts:
- Phone 116111 (24/7, free of charge)
- E-mail firstname.lastname@example.org
- On-line chat on the website www.lasteabi.ee (“Ask for help” or “Start chat”)
As of 01.01.2018 the Social Insurance Board’s round-the-clock helpline for specialists is linked to the Child Helpline 116111 service. If specialists need child protection support to help a child who needs assistance or is in danger but the local authority’s child protection specialist cannot be reached, the specialist can call the Child Helpline 116111.
The Missing Children Hotline 116000 is a 24/7 toll-free service for reporting a missing child or getting advice in related issues.
N.B. A child in danger must be promptly reported to the Emergency Response Centre’s free short number 112.
If dealing with a case of a child in need of assistance or in danger requires child protection related support – for example, assessing the situation of the child, temporarily removing the child in danger from his or her family and making a decision to that effect – but the local authority’s child protection official cannot be reached, the specialists dealing with the case (the police, safe house worker and others) can call the Child Helpline 116111 round the clock. Calls are first answered by the Child Helpline counsellors and if procedural acts need to be performed, the call will be transferred to the on-call specialist of the Child Protection Department of the Social Insurance Board.
We offer support to specialists in dealing with a case of a child in need of assistance or in danger:
- We help assess the child’s need for assistance and the danger the child is in;
- We advise on how to help the child in need of assistance or in danger;
- Where to take the child in danger;
- We share information about how to contact the local authority, for example 24/7 contact points;
- If necessary, we perform procedural acts – a decision to remove a child in danger from his or her family or an application to the court for provisional measures;
- We refer the case to the local authority and so on.
- A police officer must deal with a case of a child in danger on a weekend but the local authority’s child protection official cannot be reached. The police officer calls the Child Helpline 116111. In the interests of the child it is decided to take the child to safety and temporarily remove him or her from his or her family. The police send to the e-mail address email@example.com a Report on Taking a Child in Danger to Safety, on the basis of which the Child Protection Department’s specialist makes a decision to temporarily remove the child from his or her family.
- A child comes to a safe house on his or her own and it is determined that the child’s parent has caused his or her being in danger. The safe house worker is unable to reach